Our client is looking to recruit an Ecommerce Support Technician to join their busy team in their well-established business.
Ecommerce Support Technician – Lincoln
As the first port of call for all Ecommerce related queries, it will be your job to provide a consistent level of customer service based on trust, care and excellence
Key Responsibilities
•To provide Ecommerce platform and integration support to customers
.•To ensure requests for support are dealt with promptly and appropriately.
•Redirect or escalate support requests to the appropriate person or team as required.
•Proactively provide information to users on the progress of outstanding support tickets.
•Liaise with colleagues within Technical Support, Development Teams and other teams to ensure continuity of service for allusers.
Key Skills
•Previous customer/client care or support experience
.•Interest and/or experience in ERP integrated Ecommerce solutions.
•Well organised with good prioritisation skills
•Motivated and client focused
.•A team player with the ability to work on their own initiative and as part of the team.
•Excellent communication skills, both written and verbal.
•Approachable with a willingness to help others.
•Ability to present information in a friendly and professional manner.
•Excellent IT skills.
Ability to learn quickly and accurately.
Benefits
•A flexi-time setup allowing you to balance your work/personal commitments and Flexi-breaks
•Regular performance and salary reviews.•31 days holiday including bank holiday + an extra day of annual leave for each year you work for the company
•Parking
.•Smart/casual dress code.
Salary: Up to £22,000 –Dependant on Experience
Hours: 40hrs (Mon. to Fri.)
