Based North side of Lincoln as a Customer Service Advisor you will be responsible for providing first point of contact resolution to customers through various channels and provide professional advice and assistance as required.
Responsibilities
- Take ownership and respond to customer enquiries for all contact channels Emails, Phones and Case Management, ensuring customer satisfaction and a satisfactory resolution.
- Carry out all administration functions relative to customer service.
- Accurately record and input information into the relevant IT systems and ensure all records and systems are up to date.
- Respond and raise support tickets within the CRM system to ensure all departments have visibility to view the customer’s journey and solution.
- Submit and log courier claims for lost or damaged parcels.
- Book in collections and maintain the collection queue.
- Proactively engage with customers if there is an issue with stock replenishment.
- Improve customer feedback via client review pages.
- Always promote and maintain excellent customer relationships.
Essential Skills and Experience
- Good level of education including Maths and English
- Excellent communication skills
- Excellent customer care skills
- Ability to work in a team or on own initiative.
- Strong IT skills
Experience of front-line customer service provision through a variety of access channels desirable but not essential
Benefits
Salary circa £21,675
Company pension
20 days holiday allowance plus bank holidays + additional holidays with length of service
Free parking
Product discount
Company socials
Hours of work Monday to Friday with occasional weekends
Due to location of office own transport is required
