Category: Featured

Our well-established client is looking for an experienced Café/ Front of House Manager to join their friendly team.

Based North-West of Lincoln you will be working as part of a family run business, your duties will be varied, and will include:

• Ensure the smooth running of the café’ and shop floor.
• Management and on-going development of café and shop staff.
• Shop and Café rota planning
• Ensure the café and shop are always well presented, responsible for seasonal displays and promotions.
• Achieve Café and shop labour budgets whilst maintaining high standards of customer service.
• Conduct weekly team meetings, motivating staff to drive sales within the business.
• Assisting the General Manager with staff recruitment, training etc.
• Other Duties as required.

This is a full-time permanent role – 40 hours per week working every other weekend.

Salary £26,000 – £27,000 dependent upon experience

On-site parking

29 days holiday including bank holidays.

Staff discount card

Medicash scheme after three months

Wellbeing program in house

Social events

Due to location Own Transport is Required

Based North side of Lincoln as a Customer Service Advisor you will be responsible for providing first point of contact resolution to customers through various channels and provide professional advice and assistance as required.

Responsibilities

• Take ownership and respond to customer enquiries for all contact channels Emails, Phones and Case Management, ensuring customer satisfaction and a satisfactory resolution.
• Carry out all administration functions relative to customer service.
• Accurately record and input information into the relevant IT systems and ensure all records and systems are up to date.
• Respond and raise support tickets within the CRM system to ensure all departments have visibility to view the customer’s journey and solution.
• Submit and log courier claims for lost or damaged parcels.
• Book in collections and maintain the collection queue.
• Proactively engage with customers if there is an issue with stock replenishment.
• Improve customer feedback via client review pages.
• Always promote and maintain excellent customer relationships.

Essential Skills and Experience

• Good level of education including Maths and English
• Excellent communication skills
• Excellent customer care skills
• Ability to work in a team or on own initiative.
• Strong IT skills

Experience of front-line customer service provision through a variety of access channels desirable but not essential

Benefits

Salary circa £21,675

Company pension

20 days holiday allowance plus bank holidays + additional holidays with length of service

Free parking

Product discount

Company socials

Hours of work Monday to Friday with occasional weekends

Due to location of office own transport is required

Due to continued growth our client has a need for an additional Credit Controller to join their friendly, Lincoln team.

This is a fantastic opportunity for someone to become part of a successful and positive working environment, with the chance of progression for the right applicant.

The ideal candidate will be highly motivated and have a can-do attitude. Previous credit control experience would be advantageous but not necessary as full training will be provided.

Responsibilities

• Follow up with debtors for settlement of debt, to ensure collected within credit terms.
• Liaise with clients and debtors by telephone and email to resolve debts on the ledger.
• Build strong relationships across the organisation and effectively communicate with clients at all levels.
• Carry out administrative duties such as email inbox and queries.
• Produce weekly progress reports for clients.
• Be able to meet challenging monthly targets.
• Ad Hoc Duties as and when required.

Required Skills & Experience

• Experience of working within a fast-paced credit control or accounts department would be advantageous.
• Ability to manage your own diary and workload effectively.
• Effective communication including written and verbal.
• Be of an Intermediate level in MS Office suit including MS Excel, MS Power Point and MS Word.
• Uphold a high level of resilience to adapt to constant business growth.
• Deliver required tasks accurately and on time whilst working under pressure.
• Have a positive ‘can do attitude’ with natural problem-solving abilities.
• High level of attention to detail.
• Strong organisation & time management skills
• Be able to work as part of a small team collaboratively as well as on your own initiative.

Office based role either Full-Time or Part- Time hours considered.

Full time hours M-F 08.30 – 16.30

28 days Holidays including bank holidays.

On- site parking

Staff events

Excellent opportunity to progress within the company and undertake CICM qualification for the right candidate

Duties for this role will include:-

• Work within the Hospitality team in the kitchen and restaurant as directed by the Hospitality Supervisor or Hospitality Manager.
• Provide well presented, appetising meals and snacks from the restaurant menu, managing and delegating Hospitality Assistants to achieve this.
• Provide excellent customer service, adhering and contributing to the highest possible cleaning standards and health & safety standards.
• Taking responsibility of the kitchen and restaurant operation in the absence of the Hospitality Supervisor for short periods of time (if applicable).
• Training other staff members how to use equipment in accordance with the safe systems at work.
• Maintaining records in relation to Health & Safety, Food Safety, Allergens and other relevant policy and regulation.
• Carrying out cleaning tasks independently, delegating cleaning tasks and maintaining a high standard of cleanliness in the kitchen and restaurant.
• Working in accordance with the COSHH system and COSHH Policy at all times.
• Handling and resolving complaints professionally.
• Training and supporting new members of staff and being actively involved in the induction of new staff members.
• Attend and contribute positively to team meetings.
• Responsible for stock rotation and stock control including checking use by dates and the ordering of food stocks.

Additional Duties

• To be aware of your personal responsibilities regarding the Health and Safety at Work Act, maintaining safe working practices for self and others and promote a positive safety culture. Ensure the Associations Health and Safety policy and all relevant related policies, are adhered to in all aspects of your work.
• Deliver excellent customer service, being polite, respectful and courteous at all times.
• Making the best use of resources; time, people and finances. The ability to initiate and support change as required. Continually striving to improve work processes in line with own role and business needs.

16 hours a week – £9.91ph

Work to a rota to provide 7 day cover, 365 days of the year

On- site parking

Duties for this role will include:-

• General day to day accounts for the business
• Receiving service related calls
• Processing of purchase ledger invoices & credit notes
• Supplier statement reconciliations
• Preparation of supplier invoices for payment processing
• Filing of documents
• Assistance with the cashless processing for customers
• Assistance with the preparation of customer Agreements/Contracts
• General administration and other office duties as required

As and when required additional duties to cover colleagues will include:-

Sales ledger – Managing sales invoice processing & credit control

Receiving incoming telephone calls & taking wholesale orders.

Skills

• Previous experience in a similar role
• Organised and methodical
• A good eye for detail
• Experience using Sage
• Good administration and IT skills
• Microsoft Excel essential
• Data Entry

Monday to Friday – 8.30am to 5.00pm (incl. ½ hour unpaid break)

Salary: £24,000 to £26,000 Subject to experience

Duties for this role will include:

• Manage the client’s electronic diary.
• Take accurate minutes during planned meetings.
• Monitor emails, redirecting enquiries or obtaining further information as required.
• Be the first point of contact for the teams, directing enquiries and prioritising messages for response.
• Ensure accurate record keeping.
• Date Entry work
• Undertake a variety of administration duties, including taking notes, filing, general correspondence as required.
• Participate in performance management appraisals.
• Keep up to date with developments in your area of work.

Competencies / Skills:

• Have a good eye for detail.
• Be organised with excellent communication skills.
• Able to manage priorities, whilst balancing a wide range of duties.
• Strong IT skills including Microsoft Office Word, Excel, and Outlook.
• Good team player
• Be able to support colleagues with everyday issues, instilling confidence that you will get the job done.

Benefits

• Annual leave of 25 days per annum, plus 8 Bank Holidays (pro rata)
• Up to 4 non-contractual days of holiday gifted between Christmas and New Year (when the offices are closed)
• Competitive pension scheme
• Life insurance
• Occupational sick pay (staged) after 6 months.
• Supported continuing professional development linked with the job role.
• Employee Assistance Program (external provider) with mental health and counselling services.
• On- site Parking

Hours of work Mon – Fri – 08.30 – 17.00 – 37.5 hours

Salary £23,500

The ideal candidate is someone with their finger on the pulse, a quick, effective worker, a step ahead in the ever changing world of social media and the digital space. Reporting directly to the Leadership team, you will be our brand voice, so you must be confident, full of creative ideas and ready to take action in a heartbeat!

Tasks include but are not limited to:

• Maintaining social media presence across a variety of platforms
• Create strategic social media campaigns to engage followers, including reaching out to Instagram influencers and bloggers for collaborations.
• Market research
• Engaging with followers and other social media accounts in an informative and on-brand tone of voice.
• Brainstorming ideas with the team for new campaigns and projects.
• Track key social media analytics on a monthly basis, including Google Analytics, LinkedIn and Facebook stats, etc.
• Measure influence, and monitor content
• Drive lead generation and conversion, occasionally through paid marketing.
• Build monthly reporting tools on social media analytics and track performance against targets

Ideally you will have:

• Strong Enthusiasm for creating images, video, and posts. Photography and experience in video editing a plus.
• Excellent verbal and written communication skills
• Fluency in Adobe Creative Suite
• Ability to work autonomously and cooperatively as part of a close knit team
• Effective time management and the ability to meet deadlines
• High attention to detail
• Highly organised with experience in forecasting and planning
• Experience in the Health and Wellness sector
• While not a must, due to the international nature of my client’s work language skills would be an advantage

Salary dependent upon experience

Basic hours of work 08.00 – 16.00 or 09.00 – 17.00

Own transport is essential due to office location.